Refund & Return Policy

We accept returns under the following conditions:

• Return request raised within 7 days of delivery
• Product is unused, unopened, and in original packaging
• Product was received damaged or defective
• Wrong product was delivered

The following are not eligible for return:

• Opened or used fragrances (due to hygiene reasons)
• Products without original packaging
• Sale or discounted items (unless defective)
• Requests made after 7 days of delivery

To initiate a return:

• Email us at contacts@megmau.com with your order number and reason for return
• Attach photos of the product and packaging
• Our team will review and respond within 2 business days
• If approved, we will arrange a pickup or provide return shipping instructions

• Once the returned product is received and inspected, we will process the refund
• Refunds are issued to the original payment method within 5–7 business days
• For COD orders, refunds will be processed via bank transfer
• Shipping charges are non-refundable unless the return is due to our error

If you receive a damaged or defective product:

• Contact us within 48 hours of delivery
• Share photos/video of the damage
• We will arrange a replacement or full refund at no additional cost to you

We currently do not offer direct exchanges. If you wish to exchange a product, please initiate a return for the original item and place a new order for the desired product.

• Orders can be cancelled within 24 hours of placement
• Once shipped, orders cannot be cancelled
• To cancel, email us at contacts@megmau.com with your order number
• Refund for cancelled orders will be processed within 5–7 business days

We reserve the right to reject returns if:

• The product shows signs of use or tampering
• The return request is outside the eligible window
• The product was damaged due to misuse or improper storage

For any return or refund queries, please reach out to us:

• Email: contacts@megmau.com
• Response time: Within 2 business days
• Website: megmau.com